Return and Exchange Policy

Your Satisfaction, Our Priority

Welcome to Patana.org, where your spiritual journey and well-being are at the heart of what we do. We understand that sometimes, a product may not meet your expectations or may arrive damaged. That’s why we’ve designed a Return and Exchange Policy that is both fair and accommodating.

Time Frame for Returns and Exchanges

You have 30 days from the date of receipt to initiate a return or exchange. This window allows you ample time to inspect the item and ensure it meets your needs.

Conditions for Returns and Exchanges

Eligible Items

• Damaged products
• Items that are not as described on our website

Ineligible Items

• Used or worn items
• Items that have been removed from their original packaging

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer service team via email or phone to initiate the return or exchange process.
2. Provide Proof: Send us photographs or other evidence that clearly shows the item is damaged or not as described.
3. Receive Instructions: We will provide you with a return shipping label and detailed instructions on how to send the item back to us.
4. Inspection: Upon receipt, we will inspect the item to confirm its condition.
5. Refund or Replacement: Once the item is verified, we will either refund your payment or send you a replacement, based on your preference.

Important Notes

• All return shipping fees will be the responsibility of the customer, unless the item is confirmed to be damaged or not as described.
• Refunds will be processed within 14 business days of receiving the returned item.
• We reserve the right to refuse returns or exchanges for items that are found to be in ineligible condition.

Legal Compliance

To maintain transparency and abide by legal standards, we must emphasize that our products are spiritual in nature and are not intended to serve as medical treatments or cures. Please consult our Terms and Conditions for more details.

Questions?

If you have any questions or concerns about our Return and Exchange Policy, please don’t hesitate to contact us. We’re here to help you every step of the way.

Thank you for choosing Patana.org. We value your trust and are committed to ensuring a fulfilling experience for you.